Privacy policy

2. DATA CONTROLLER

Loupin is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@loupin.be
Postal Address: Lange Nieuwstraat 86, 2000 Antwerp, Belgium

3. DATA WE COLLECT

We may collect and process the following personal data:

Identity Data: Your first name and last name.

Contact Data: Your email address, telephone number, and postal address.

Transaction Data: Information about purchases and orders, including products purchased, delivery details, and payment-related information.

Account Data: Information associated with your Loupin customer account.

Technical Data: IP address, browser type, device information, operating system, and other technical information used to access our website.

Usage Data: Information about how you use and interact with our website.

Marketing and Communications Data: Your preferences for receiving marketing communications and your communications with us.

4. HOW WE COLLECT YOUR DATA

We collect personal data through:

Direct Interactions: You may provide us with personal data when you:

Create or use an account.
​Purchase our products.

Complete a form on our website.

Contact us by email or otherwise.

Subscribe to marketing communications.

Provide feedback.

Automated Technologies: As you use our website, we may automatically collect Technical and Usage Data through cookies and similar technologies, including analytics tools.

Third Parties: We may receive information from service providers that help us operate our website, process payments, deliver orders, or provide analytics and marketing services.

5. HOW WE USE YOUR DATA
We use your personal data to:

Process and deliver your orders.

Manage your customer account.

Communicate with you about your orders and enquiries.

Improve and maintain our website and services.

Analyse website usage.

Send marketing communications where permitted and, where required, with your consent.

Prevent fraud and maintain website security.

Comply with our legal obligations.

6. COOKIES

Our website uses cookies and similar technologies to provide essential website functionality, remember preferences, and understand how visitors use our website.

Where required by law, we will ask for your consent before using non-essential cookies, such as analytics or marketing cookies. You can manage your cookie preferences through our cookie banner or settings.

7. DATA SHARING

We may share your personal data with trusted service providers where necessary to operate our business, including Wix, payment providers, delivery companies, analytics providers, and marketing platforms.

We may also disclose personal data where required by law.

We do not sell your personal data.

8. YOUR RIGHTS

Under applicable data-protection law, including the GDPR, you may have the right to access, correct, delete, restrict, or object to the processing of your personal data, as well as the right to data portability and to withdraw consent where applicable.

To exercise your rights, contact us at:

info@loupin.be

You also have the right to lodge a complaint with the Belgian Data Protection Authority.

9. DATA RETENTION

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including fulfilling orders and meeting legal, accounting, and regulatory requirements.

10. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.

Last Updated: 15 August 2026